You can interact with EiVA using either the guided flow (by clicking the buttons) or conversational flow (typing chat messages).

You can connect to a desk agent for all of the below eChat channels

Auto recognized products

  • FTTC Provision / Repair
  • SOGFast Provision / Repair
  • FTTP Provision / Repair
  • Gfast Provision / Repair
  • ISDN Provision / Repair
  • LLU Provision / Repair
  • WLR3 Provision / Repair
  • SOGEA provision / Repair
  • SIM2

Non Order reference Products

  • Add on services
  • After Service Issues
  • CP Complaint
  • Premium business helpdesk
  • IMCC
  • Welfare

By selecting from the drop down

  • Ethernet Repair
  • Gfast Provision / Repair
  • SOGFast Provision / Repair
  • FTTC Provision / Repair
  • LLU Provision / Repair
  • WLR3 Provision / Repair
  • FTTP Provision / Repair
  • SOGEA Provision / Repair
  • ISDN Provision /Repair

You can amend an appointment for the products below:

  • FTTC Provision
  • FTTP Provision
  • WLR3 Provision
  • SOGEA Provision
  • LLU Provision
  • SIM2

You can get Customer Service Plan details on the products below:

  • Ethernet Services
  • LLU
  • Physical Infrastructure Access (PIA)
  • Dark Fibre X
  • WLR
  • Ultrafast and Superfast Fiber Access
  • MiiS
You can launch eChat by clicking on the EiVA icon which you can find on Openreach Portal Dashboard page in the bottom right corner. There's also an EiVA icon in View My Job.

You can amend the site contact for the products below:

  • FTTC Provision
  • FTTP Provision
  • SOGEA Provision
  • SIM2

You can get an order update ("track order") on the products below:

  • FTTC Provision
  • LLU Provision
  • ISDN Provision
  • SIM2
  • FTTP Provision
  • SOGEA Provision (Basic provide)
  • SOTAP Provision
  • WLR3 Provision

You can get an fault update ("track fault") on the products below:

  • FTTC Repair
  • FTTP Repair
  • ISDN Repair
  • WLR3 Repair
  • LLU Repair
  • SOGEA Repair