When unauthorized user tries to view an order in EiVA

Sorry, you are not authorized to view this order. I can help with the following options:

You can only use the self-serve options where your DUNS ID matches the DUNS ID that placed the order.

When you provide an order reference , that is not supported in EiVA

I can't find an order for that reference number. Please give me a valid Service ID, Order reference number, address key, or linked order reference number (LORN). I can help with the following options:

There could be typos in your reference number entry or it's a product that EiVA doesn't recognise. EiVA doesn't recognise all products. See the 'Using EiVA' infographic to find out more.

When backend processing takes more than 2 mins

Sorry, looks like our backend systems are running a bit slow currently. I've therefore fully cancelled your request to ensure nothing gets stuck. Please try again using me. If it doesn't work again, please use an alternative self-serve option or eChat.

For any kind of unexpected technical error occurred , while processing in EiVA

Sorry, an error occurred. Please try again. If it doesn't work again, please use an alternative self-serve option, or eChat.
So you know, the issue has been logged with my support team but you can also report it using the 'Reach out to us' button.

Your request failed to go through. Normally it's a temporary glitch that won't re-occur when you re-try through EiVA. It's suggested that you re-try through EiVA and eChat if it fails again.