WHAT HAS CHANGED
EiVA will be the front door for all eChat currently initiated via the Openreach portal. Any www.gotoassist.com links will become non-functional.
| What eChat channels exist? | How do you initiate the eChat? | How do you initiate the eChat? |
|---|---|---|
| Most repair, ethernet, number porting & premium business helpdesk |
eChat button 
|
On Dashboard page 
|
| Most provision products |
View my job 
|
On View my job
|
| Most repair, provision, and 'other' channels |
Contact us page 
|
Information to use EiVA
|
| Most eChat channels |
URLs in CSPs 
|
Information to use EiVA
|
